1. Incorrect Order:
If you receive an order that is incorrect, please contact us immediately. We will either remake your order at no additional cost or offer a refund for the incorrect items.
2. Food Quality:
We take pride in our food quality. If you are dissatisfied with the quality of your meal, please inform us within 24 hours of your order. We will require a brief explanation and, if possible, a photo of the item. Based on our assessment, we may offer a replacement or a refund.
3. Late Delivery:
If your delivery arrives significantly later than the estimated time, please let us know. Depending on the circumstances, we may offer a discount on your next order or a partial refund.
4. Cancellation Policy:
Orders can be canceled within 10 minutes of placing the order for a full refund. After this period, we cannot guarantee a refund as your order may already be in preparation.
5. Refund Processing:
All approved refunds will be processed through the original method of payment within 5-7 business days.
6. Limitations:
Refunds or replacements are limited to the value of the original order. Complaints or refund requests made more than 24 hours after receipt of the order may not be eligible for a refund.
7. Contact Information:
For any refund-related queries or complaints, please contact us at [email protected] or call at +1 (604) 565-8456.
We value your patronage at Tiko Pizza Restaurant and are committed to ensuring that every meal you order from us meets your expectations.
